Customer Service Representative
Elwood Staffing
 Job location | Shady Grove PA US |
 Pay rate | 18.00 - 20.00 hourly |
 Category | Clerical other |
Customer Service Representative
Elwood Staffing
Job Description
Customer Service Representative
1 CSR needed to help sustain and expand manufacturing operations for a heavy equipment manufacturer.
Experience with government accounts is strongly preferred!
Company Profile
• A leading manufacturer of heavy equipment and lifting solutions, known for innovative equipment, is dedicated to delivering real value to its customers, investors, employees, and partners
What's in it for you?
Elwood Professional associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- And More!
Customer Service Representative Details:
Contract position- $
18.00 to $ 20.00 / hour First Shift ( Monday throughFriday from 08:00am to05:00pm )
Main responsibilities: Work collaboratively with the existing team to sustain and expand the business.
• Lead regular production planning meetings with purchasing and military product teams
• Review and assist with whole goods quote requests
• Ensure adherence to necessary regulations and communicate requirements to subcontractors and suppliers
• Create training materials and guides for dealer networks handling government contracts
• Assist with implementing cybersecurity certifications and maintaining compliance
• Maintain government property records and complete annual reporting
• Generate customer quotes and manage order processing upon receipt of purchase orders
Customer Service Representative Qualifications:
• Associate or Technical degree with 5 years of experience in quoting, parts inquiries, order discrepancies, and nonconformance material tickets, or a high school diploma with 9 years of similar experience
• Prior experience with government accounts is highly desired
• Proficient in MS Office, including Teams, Excel (intermediate), Access, and PowerPoint
• Experience with ERP systems and ability to read diagrams and parts illustrations are strong advantages
• Strong verbal and written communication skills with attention to detail and multitasking abilities
• Effective in problem-solving, negotiation, critical thinking, and time management
- Applicant may be subject to a background check
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: Real People. Fast job offers. No Robots.
How to Apply:
Email, call, or text us today! Feel free to apply online at www.elwoodjobs.com!
Laura Schuler
4111 Central Avenue
Columbus, IN 47203
(812) 657-0269 ext.
*See above for qualifications
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